We respect your privacy and appreciate your business. Ideally once we have answered your query, we destroy or delete any information you give us. This is to comply with UK government tax rules and regulations.Īny information you give us when making an enquiry about our products or services is only kept as long as we need it. The information that we are given when you place an order is usually kept for 6 years from the end of the financial year that you placed the order. The same information helps us personalise, and continually improve, your shopping experience at Railwayscenics. During the registration and checkout process we ask for the minimum of information from you which helps us offer the best service and delivery of our products to you. Railwayscenics are committed to safeguarding the privacy of our website visitors. Royal mail delivery times will start from when this email is sent, and courier delivery times will start when the courier collects the parcels from the drop off point and initially update the status of the tracking.įull UK shipping terms can be found on our UK shipping page and International shipping terms can be found at our International shipping page. Any tracking information will also be included in the email. Once your items have been posted we will send a confirmation email to your registered email address. Signatures will be required on some delivery options but this is mentioned in the checkout system.Īll items are stocked in the UK and will be shipped from the UK. We offer a wide range of delivery options from Royal Mail, and a Courier. We do not post items out on weekends or holidays. Working days are Monday, Tuesday, Wednesday, Thursday and Friday. We believe that this is the fairest way to calculate postage and packaging costs. Therefore as you add or remove products from your basket, the delivery charge and the delivery methods available will automatically update to those that are available. In any event, all orders will be posted within 5 working days and delivery should be completed within 30 days.Īll of our shipping costs are calculated based on your basket content weight and the basket total value including any taxes. During busy periods there may be a delay of a day or two to these times. Where this is not possible then items will be posted the following working day. Therefore, orders placed before 09-00am on a working day, will usually be packed and posted that day where possible. Here at Railwayscenics we believe that most modellers want their items quickly. We cannot advise how much these charges will be but will generally be charged at the declared value of the order at the counties tax rate. Most postal carriers will also charge an additional handling charge for this service. Our shipping department does an outstanding job of processing all eBay orders received for fulfillment as soon as they are received so that we can get the products our customers ordered out to them as quickly as possible.Please be aware that there may be import duties/taxes to pay on non UK orders before the carrier will deliver the parcel. We strive to ship every order received the same business day.We will only ship to your PayPal confirmed address, please make sure your shipping address and phone number is PayPal is correct and valid.We are obligated to ship ONLY to the SHIPPING ADDRESS specified on your eBay order. We will NOT under any circumstances change the shipping address.If you pay with e-check it can take as long as 5-7 business days to clear, once your eCheck payment clears your order will be released for shipment. Otherwise, we may be forced to cancel your order if payment is not received in a timely manner. Payment is expected within 1 business day of placing your order, if there are any issues regarding payment for your order please contact us we will work with you to resolve.PayPal allows you to pay by any major credit card, Bank debit cards, bank wire transfers and PayPal account balances. We only accept PayPal payments for ALL eBay orders.Please contact us before leaving negative feedback, we will work with you to resolve your issue to your complete satisfaction.If you have any questions prior to making your purchase, please feel free to contact us directly.However, the batteries you receive will be identical to the ones ordered and are all factory fresh with a very long shelf life. The images of the packaging for the products you receive may vary slightly and is intended for depiction purposes only.We are closed and do not ship on Federal Holidays. We ship all orders on normal Business Days Monday - Friday.
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